Cisco unified presence server & instant messsagingEnhance Productivity and Collaboration

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presence & im:

Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Cisco Unified Communications and other applications.


Cluster Deployment:


  • Involves the installation of same version of two Presence servers (CUPS) in an active-active or high availability mode.
  • The installation involves the Publisher, Subscribers and the Presence Server.


Features and Benefits:

Cisco Unified Presence technology has been integrated with Cisco Unified Communications Manager for Release 9.0 and later. All the features and capabilities of Cisco Unified Presence 8.6 are now part of the Cisco Unified Communications Manager. With this integral component of the Cisco Unified Communications system, you can:


    • Facilitate faster decision making and enhance productivity using presence awareness to view the availability of your colleagues and reduce communications delays.

  • See the availability of partners and customers in other organizations and exchange instant messages with them.

  • Speed up your business processes and improve first-call resolution and customer satisfaction by providing availability information and communication

  • capabilities in existing web and business applications.

  • Meet business requirements with enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, IM history, and compliance.


System Capacity:


Cisco Unified Prtesence Server (CUPS) runs as a virtual machine on Cisco UCS or other specification-based hardware.


Enhance Collaboration

Learn how presence can support and enhance the ways we communicate and collaborate.

Read White Paper (PDF - 253 KB) Adobe PDF file